AmerCareRoyal (ACR) is a leading B2B supplier of disposable products in food, sanitation, industrial, and medical industries.
Seeking enhanced business growth and an improved customer experience, ACR recently adopted a new digital strategy that would replace its aging Customer Portal. ACR selected Emporix, a leading headless and composable commerce platform as its architectural foundation.
- Flexible and scalable cloud-native architecture
- Intuitive and modern user experience
- Support for optimized sales practices
- Increased customer service and self-service levels
- Improvements in business process efficiencies
- Working collaboratively with client leadership to develop a roadmap that would sunset legacy solutions with significant planned cost savings
- Supporting Voice of the Customer demos as part of our methodology and incorporating feedback to deliver a superior product without extending the timeline
With Avatria’s help, the MVP implementation of Emporix was complete within 3 months. This enabled the transition of a select portion of ACR’s customers from the legacy portal to the new experience, with the full cutover on track to occur shortly thereafter. The project was completed on-time, within budget, and without sacrificing quality; the initial launch received strong UAT and client demo grades, alongside a smooth production deployment.
Clients such as this one also signed on for ongoing concierge services with Avatria, an affordable, flexible solution for website and technology management. With a fractional team of digital experts dedicated to your business, we provide ongoing support to manage your backlog, implement new features, author content, and ensure your website continues to evolve alongside your goals. It’s a cost-effective way to keep your digital presence running smoothly without the overhead of a fully staffed in-house team. Our concierge clients enjoy peace of mind knowing they have a reliable, experienced partner to handle day-to-day digital needs and long-term enhancements.
